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Privacy

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Hyperlinked and Referenced Websites

Our website may website may contain links to other websites which may interest or benefit our customers. We are not responsible for the privacy practices or the content of such websites.

Notification of changes

Changes in our privacy policy or security statement will be published on the Tripcover website. In the event of changes that directly affect the economic use of your personal information, we will request your prior authorisation in writing before effecting such change on your account.

You also have the right to request us to inform you about the personal data that we process about you and to request its correction where necessary. This request must be made in writing to us and signed by you as the data subject.

If you have any questions about this Privacy Policy, please feel free to contact us through the website or write to us at: Amibro Pty Ltd , Suite 243, 1B 192 Ann Street, Brisbane QLD Australia 4000

Cookies

Tripcover uses ‘cookies' to help provide a secure service to our clients. A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on the user's machine. The cookie that is stored identifies your computer to our server. It is not an executable program and cannot do anything to the user's machine.

Whenever your web browser requests a file from the Tripcover web server that sent the cookie, the browser sends a copy of that cookie back to the server identifying you for security purposes, but the cookie itself contains no private or sensitive information about you. Cookies should be enabled for the Tripcover servers to recognise you, retain your profile as you navigate our website, and efficiently us our services.

Security

At Tripcover, protection of your personal information is very important..We strive to protect your information. Forms on our website are protected by SSL (Secure Sockets Layer) encryption, which guarantees that information submitted from your browser to our server arrives securely and is unable to be intercepted by a third party. Passwords are stored in an encrypted form in the database, and cannot be accessed by staff.

We do not store credit card or bank details in our databases. Credit card details are submitted directly into the Visa/Mastercard network via SSL encryption in accordance with bank policy. When you are in a secure area of our website you will see a closed padlock at the bottom of your browser.

Management and storage of information

Tripcover holds your personal information in computer storage facilities, in a secure environment and in accordance with strict policies based Data Security Standards and according to data protection statutes. We do not keep your credit card number.

Our staff understand and respect customer's confidentiality and privacy in accordance with strict policies based on the Payment Card Industry Data Security Standards and according to data protection statutes.

Use of your personal information

We only use your personal information to effectively provide our service to you, all information about our clients are treated as private and confidential.. Your personal information is used primarily to authenticate you as the owner of your account. In the event of any doubt as to the authenticity of your account details, Tripcover reserves the right to request further personal information as may be considered appropriate under the circumstances.

We will use the information we have about you in the course of arranging and administering your insurance. This may involve passing information about you to insurers and other third parties involved in your insurance. For example, we may transfer your data to the Insurer who is underwriting the insurance policy that you have purchased, or where we are required to do so by law.

We may contact you on occasion in relation to any insurance contract that you purchase from us, for example at renewal time or after a change to the policy. We will never sell your personal information to third parties or share your personal information with third parties unrelated to providing you with our service.

In our effort to improve our service to you, we may send you information or marketing material from time to time, which we consider may interest or benefit you, especially with regards enhancements to our service. Agreeing with our standard terms indicates you are willing to accept this communication to take place. Unless you have informed us to the contrary, we may pass information about you our underwriter.

We or they may contact you to provide you with information on other products and services we or they can offer. If you are contacted by such means in future, you will always be given the option to opt out of any further such communication.

If you do not wish to receive any marketing information from Tripcover or our underwriter, Allianz Global Assistance, please email us.

General

Your privacy is very important to us at Tripcover. We recognise the importance of protecting your personal and financial information. This Privacy Policy applies to all of the products, services and websites offered by Tripcover. The following outlines our privacy practices and what we do with your personal and financial information.

Collection of Personal Information

Data Protection laws and regulations place obligations on users of personal data aimed at protecting the privacy of individuals.

Your personal information means the information we have obtained from you when you completed the purchase process, either online or over the telephone. Personal information we may ask you to provide includes but is not limited to, your name, address, date of birth and contact details (email and telephone). For your insurance to be valid, we need to know that you are within the age range covered by our policies. In the case of irregular account activity or to ensure the security of your account, we may request additional information such as proof of address, telephone numbers, passport details or driver's licence details.

Most of your personal information we obtain directly from you but some may be obtained by other means such as via our payment processing providers. This is only to provide you with the utmost protection and with the aim of preventing fraud and money laundering.

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